01 · First decisions
Browsing & ordering
01 Do I need an account to browse or order?
No. Prices are visible throughout the collection, and you may complete an order without creating an account. An account remains available if you would like to keep your order and address details together.
02 Can I order without speaking to an advisor?
Yes. You can browse and order independently. Private guidance is optional.
02 · Optional assistance
Private guidance
03 How can a private advisor help?
Your advisor can help with a particular piece, colour, size, proportion or occasion, as well as questions about an existing order. Choose WhatsApp for a direct conversation or Email for a more detailed enquiry.
03 · Private request
Requests
04 What if I cannot find the piece I have in mind?
Use Request a Piece to share a reference and any details you know. Your private advisor will reply through your chosen channel with available options and a personal quotation.
05 How many reference images can I send?
You may add up to four images. Share four views of one piece, or one clear front view of up to four different pieces. Additional notes can refer to the image numbers 01–04.
06 Does submitting a request place an order?
No. A private request begins a conversation. You can consider the available options and quotation before deciding whether to continue.
04 · Approval before dispatch
Review & dispatch
07 What happens before my order is dispatched?
Once your order is ready, it is passed to our quality control team for an individual review. Images or video are then shared with you for review.
08 Will my order be dispatched before I approve it?
No. Dispatch takes place only after receiving your approval.
09 What if I have concerns about the QC images or video?
If something in the QC images or video concerns you, let us know. We can revisit the details, address the concern or prepare another piece before dispatch.
05 · A note on the collection
Clarity about the pieces presented.
Are the pieces produced or authorised by the original design houses?
No. CLONEBAGS is an independent private shopping platform. The pieces presented are replica products and are not produced, authorised or endorsed by the original design houses. Brand names are used solely to identify the styles presented or requested.
Private Client Service
Would you prefer to ask personally?
For a question about a piece or an order, speak with a private advisor.