Approved retention summary
Private requests
Reference images for a Request a Piece enquiry that does not become an order are deleted no later than 30 days after the last advisor conversation. If the request becomes an order, its reference images are deleted no later than 30 days after request completion. Order, payment and contact records follow the order policy separately. Reference images do not inherit the longer order-record retention period.
Quality-control media
QC media is retained for 10 days after the client confirms it.
This summary is limited to information a client chooses to provide for a request, order or service.