REFERENCE IMAGE RETENTION
Private requests
If a Request a Piece enquiry does not become an order, its reference images are deleted no later than 30 days after the last conversation with a Private Advisor. If it becomes an order, its reference images are deleted no later than 30 days after the request is complete.
Order, payment and contact records follow the separate order policy. Reference images do not take on the longer retention period for those records.
Quality-control media
QC media is retained for 10 days after you confirm it.
This summary applies only to information you choose to provide for a request, order or service.